Privacy Policy

Effective Date: 16/07/2025
Website: https://www.100onkayburneguesthouse.co.za
Guest House: 100 on Kayburne Guest House

1. Introduction

100 on Kayburne Guest House (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable international privacy standards such as the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website or during your stay.

2. What Information We Collect

We collect personal information directly from you when you:

• Make a reservation

• Contact us via our website, phone, or email

• Check in at our guest house

• Subscribe to newsletters or marketing

Types of personal data collected may include:

• Full name

• Contact information (email address, phone number)

• ID or passport number (for legal guest registry)

• Booking/stay details

• Special requirements (e.g., dietary or accessibility needs)

• Payment and billing information

• IP address and browser information (via cookies)

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm reservations

• To provide hospitality services during your stay

• To communicate with you before, during, and after your visit

• To comply with legal obligations

• For marketing purposes (only with your consent)

• To enhance website functionality and performance

4. Legal Grounds for Processing

We process your personal information under the following lawful bases:

• Your consent

• To perform a contract (e.g. accommodation agreement)

• To comply with legal obligations

• For our legitimate interests (e.g. improving services)

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Third-party service providers who help operate our website or manage bookings (e.g. booking engines, payment processors)

• Legal authorities if required to comply with the law

• Our staff and management under strict confidentiality obligations

All third parties are required to respect the confidentiality and integrity of your personal information.

6. International Data Transfers

If you are visiting our website from outside South Africa, your data may be processed in South Africa. We ensure that such transfers comply with applicable privacy laws and that your rights are protected.

7. Data Retention

We retain your personal information only as long as necessary for the purposes it was collected, or as required by law (e.g., guest records, tax compliance).

8. Your Rights

Under POPIA (and GDPR if applicable), you have the right to:

• Access the personal information we hold about you

• Request corrections to your personal information

• Object to or restrict processing in certain cases

• Request deletion of your personal information (subject to legal obligations)

• Lodge a complaint with the Information Regulator of South Africa

9. Cookies and Tracking

We use cookies on our website to enhance functionality and analyze traffic. You can control cookies through your browser settings. Please refer to our Cookie Policy for more details.

10. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information against loss, theft, unauthorized access, or misuse.

Security measures include:

• SSL encryption

• Secure booking/payment systems

• Restricted access to personal data

• Staff training and confidentiality agreements

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Guest House Name: 100 on Kayburne Guest House
Email: info@100onkayburneguesthouse.co.za
Phone: +27 10 502 1815
Address: 100 Kayburne, Randpark Ridge, 1288